FAQ

Call and speak with the administrator to discuss your needs, Full Scope's ability to fulfill those needs, and what to expect from our care team. If it is agreed to proceed, you will be scheduled for an in-office meeting for intake and admission.

Full Scope Healthcare does not automatically accept all case requests. Full Scope Healthcare accepts a case if it can service the needs of the client. Each potential client must go through a screening process to be accepted as an -Directed client.

Just give us a call at 414-249-5618. A member of our knowledgeable care staff will discuss your situation and help determine you or your loved ones care needs.

  • Do you frequently refer patients?
  • (To a physician) are your patients satisfied with the services?
  • Do you have a contractual arrangement? If so, are they required to meet special standards of care?
  • How long have you been working with this particular /caretaker?
  • What are some of the strengths and weaknesses of the /caretaker that you noticed?

No. Hospitalization is not a requirement to receive Home Healthcare. In fact, many of our patients can be referred by their personal physicians.

Services may not begin immediately. After intake and admission, your request for services with our must be authorized and then approved by Medicaid, and personal care hours designated by Medicaid prior to the initiation of services.

Full Scope Healthcare will assign an aide only after Medicaid has authorized your service authorization request or private pay funds have been submitted to the account of the client. This allows the time to ensure the best aide is assigned to meet the needs of the client and that all administrative requirements in accordance with Wisconsin Department of Health Services , Medicaid and the policies and procedures have been met.

Full Scope's aides are selected through a comprehensive interview process. Aides must first pass a National, State and County Criminal background check. Only aides with adequate knowledge and experience are selected and trained. Once selected, aides receive orientation, and training prior to being assigned to a client. Aides must first work on a probationary period and must be physically able, ready and willing to perform the tasks and duties of their job.

Yes. You may use any individual of your choosing as long as those individuals meet the Wisconsin Department of Health Services and Medicaid requirement for a Personal Care Assistant (PCA). They must be 18 years old, speak, write and comprehend English, meet minimal training standards (40 hour Medicaid approved PCA course), and pass the criminal and Child Protective Services background check.

On the first visit, a nurse or therapist will conduct an initial evaluation. This thorough interview and evaluation is part of our coordinated approach to managing your overall health status. Our evaluation focuses on educating you in self-care management and partners with your doctor to promote disease prevention and proactive care – which includes the family or caregivers. This team approach actively engages you and your caregivers in your health care.

Yes. A Full Scope nurse will come to your home to assess your needs. We will communicate with your doctor to discuss the assessment and work together to develop your personal plan of care. Full Scope Healthcare staff will implement your physician-ordered plan of care and keep your doctor updated about your progress. If your condition or needs change, we'll collaborate with your doctor to review your plan of care and make any adjustments deemed necessary.

The frequency of home healthcare visits and the services provided are based on your doctor's orders in your personal plan of care. Your doctor may change your plan of care, increasing or decreasing the number of visits or services provided, in order to provide you with the best home health care for your needs.

  • Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home-care experience.
  • If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Yes. Full Scope's caregivers can assist and monitor with self-administration of medication.

  • Home-care agencies perform household and personal care services, like preparing meals, cleaning, and helping with bathing or dressing.
  • Home Healthcare provides medical treatment for an illness or injury, with the goal of helping you recover, regain your independence and become as self-sufficient as possible. Home health care can also help you live with a chronic condition, like heart disease, COPD, or diabetes. Additionally, home health care can include some personal care services, like help bathing and dressing, as part of the plan of care ordered by your doctor.
  • Hospice care is designed to provide non-curative treatment and comfort for those who are facing a life-limiting illness. It offers a support system of medical, social, psychological, and spiritual services that support a patient, their family, and other loved ones.

A patient's residence is wherever she makes her home. This may be their house, an apartment, a relative's home, a home for the aged, or some other type of institution. However, a hospital, skilled nursing facility (SNF) or intermediate care facility (ICF) is not considered the patient's home.

If you meet certain eligibility requirements, Medicare may pay for your covered home health care for as long as you're eligible and your doctor certifies that you need it. Additionally, your state's Medicaid program or your private insurance also may cover home health care, or some services that Medicare doesn't cover. Check with your state Medicaid program or insurance company to learn about their specific eligibility requirements.

Full Scope Healthcare currently accepts Medicaid Waivers and Private Pay.

Full Scope Healthcare also accepts, Cash, Check, Money Order, Visa, Master Card and Dinners Club.